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The web site states the following, "Not yet registered with us? If you want us to email you your Username, simply enter the email address that you used when you registered and click on Email Username." We noticed that the web page also stated " If you want to reset your password please enter your email and click on Reset Password button." It also said " Link to change the password will be sent to your email. If you no longer have access to your registered email account, please contact our office for assistance. Enter the answer to the security question and click Submit."